# Billing Issue ## Billing Issue? Shoot an email to with more information about your billing issue. * If you were charged multiple times for subscription. Refund no questions asked. * If you can't figure out how to cancel your subscription. Check account to cancel * If you believe you were falsely charged. Please shoot an email asap to recieve help. We offer refunds assuming you didn't use all your credits and are truly dissatisfied with your experience. Subject to a few questions and proper feedback on what could of been better. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://drumify.gitbook.io/drumify-docs/subscriptions-and-billing/general/billing-issue.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.